At HotPieExpress, we want customers to shop with confidence. If you receive a product that is damaged, defective, or incorrect, we are happy to assist with an exchange.
Exchange Eligibility
Items may be exchanged within 30 days of delivery if:
- The item is unused and in original condition
- Original packaging is included
- Proof of purchase is provided
Non-Exchangeable Items
The following items are not eligible for exchange:
- Final sale or clearance items
- Customized or personalized products
- Gift cards
- Used or damaged products caused by customer misuse
Damaged or Incorrect Products
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and include clear photos of the product and packaging.
Exchange Approval
Once the returned item is inspected and approved, a replacement item will be shipped based on product availability.
Shipping Costs
Customers may be responsible for exchange shipping fees unless the item arrived damaged, defective, or incorrect.
Contact Us
For exchange assistance, please contact us through our website contact page.
Effective Date: May 2025