At HotPieExpress, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.
Return Eligibility
Customers may request a return within 30 days of receiving the order. To qualify for a return:
- The item must be unused and in original condition
- The item must be in the original packaging
- Proof of purchase or order confirmation is required
Non-Returnable Items
Certain items may not be eligible for return, including:
- Clearance or final sale items
- Gift cards
- Personalized or customized products
- Used or damaged items caused by customer misuse
Refund Process
Once your return is received and inspected, we will notify you regarding the approval status of your refund.
If approved, the refund will be issued to your original payment method within several business days depending on your payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos of the package and product.
Order Cancellations
Orders may only be canceled before they are processed or shipped.
Contact Us
For return or refund assistance, please contact us through our website contact page.
Effective Date: May 2025.