Who we are
At HotPieExpress, protecting your privacy is important to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or make a purchase.
Information We Collect
When you interact with our website, we may collect information including:
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment information
- IP address and device information
- Order history and browsing activity
How We Use Your Information
We use the information we collect to:
- Process and fulfill orders
- Provide customer service and support
- Improve our website and shopping experience
- Send order confirmations and shipping updates
- Detect and prevent fraud
- Send promotional communications when permitted
Payment Security
We use secure payment providers and encrypted technologies to protect your financial information. We do not store complete payment card details on our servers.
Cookies
Our website uses cookies and similar technologies to enhance user experience, remember preferences, and analyze site traffic. You may disable cookies in your browser settings if preferred.
Third-Party Services
We may share necessary information with trusted third-party partners that assist with payment processing, order fulfillment, shipping, analytics, and marketing.
Data Protection
We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, misuse, or loss.
Your Rights
You may have the right to:
- Access your personal information
- Request corrections to inaccurate data
- Request deletion of your information
- Opt out of marketing communications
Changes to This Policy
We may update this Privacy Policy periodically. Any updates will be posted on this page.
Contact Us
For questions regarding this Privacy Policy, please contact us through our website contact page.
Effective Date: May 2025