Last Updated: April-23-2025
1. Shipping Destinations
We currently offer shipping to all addresses within Canada, including all 10 provinces and 3 territories (Yukon, Northwest Territories, Nunavut).
Note: We currently do not offer international shipping. We do not ship to P.O. Boxes or APO/FPO addresses; a physical street address is required for courier delivery.
2. Order Processing Time
- All orders are processed within 1–2 business days (Monday–Friday, excluding statutory holidays) from the date of order placement.
- You will receive an order confirmation email immediately after placing your order and a shipping confirmation email with a tracking number once your order has been dispatched.
- Orders placed after 2:00 PM (EST) will be processed the next business day.
3. Shipping Methods, Costs, and Transit Times
| Shipping Method | Carrier | Transit Time | Cost |
|---|---|---|---|
| Standard Ground | Canada Post / UPS | 5 – 9 Business Days | Calculated at Checkout (Flat Rate) |
| Expedited | Canada Post | 3 – 6 Business Days | Calculated at Checkout |
| Express | Canada Post / UPS | 1 – 3 Business Days | Calculated at Checkout |
| Premium Express | Purolator / UPS | 1 – 2 Business Days | Calculated at Checkout |
Please note: Transit times are estimates provided by the carrier. Delivery to remote, rural, or northern territories may require additional time (up to 10–14 business days).
4. Free Shipping Threshold
We are pleased to offer Free Standard Shipping on all orders over $100 CAD (before taxes and after discounts). Free shipping applies to Standard Ground service only and will be automatically applied at checkout.
5. Tracking Your Order
Once your order is shipped, you will receive an automated email containing your:
- Tracking Number
- Carrier Name
- Estimated Delivery Date
- Tracking Link for real-time updates
6. Delivery Terms and Conditions
- Signature Requirement: For security purposes, all orders over $150 CAD will require a signature upon delivery. You are responsible for ensuring someone is available to accept the package.
- Missed Delivery: If you are not available to sign for the package, the carrier will leave a “Notice of Attempted Delivery.” You must follow the instructions on this notice to reschedule delivery or pick up your package from the designated depot within the carrier’s hold period. Failure to collect your package may result in the parcel being returned to us, and you will be responsible for reshipping fees.
- Incorrect Shipping Information: Please ensure your shipping address is 100% accurate at checkout. If an order is returned to us due to an incorrect address provided by the customer, you will be responsible for paying for the reshipment.
- Transit Liability: We are not liable for delays caused by the carrier, weather conditions, customs delays, or any other event outside of our reasonable control (Force Majeure).
7. Lost or Damaged in Transit (Shipping Insurance)
All shipments are insured against loss and damage during transit.
- Damage: If your package arrives visibly damaged, please refuse the delivery or note the damage on the delivery manifest. Open the package immediately upon receipt and report any damage to us within 48 hours with photographic evidence.
- Lost: If the tracking shows “Delivered” but you have not received your package, please contact the carrier directly. If the carrier cannot resolve the issue, contact us, and we will initiate a tracer investigation with the carrier.
8. Contact Us
For any delivery-related inquiries, including rerouting requests or tracking issues:
- Email: support@goswiftshelf.com
- Phone: +14167557572
- Office Address (Returns): 1900 Eglinton Ave E, Scarborough, ON M1L 2L9, Canada